Privacy Policy

This privacy policy governs the manner in which SwissToll Assist ("we", "us", "our") collects, uses, maintains, and discloses information collected from users of our online platform. This policy applies to the site and all services offered by us.

Information We Collect

We collect personal information when you interact with our service, such as when you use our chat support, request documentation, or otherwise communicate with us. The types of personal information we may collect include information you provide directly to us, such as your name, contact details (though we only require necessary information to provide the service, avoiding excess), and any information you share during support interactions. We may also collect information automatically as you navigate our site, such as your IP address, browser type, operating system, and usage details. This helps us understand how our service is used and improve your experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our service.
• Responding to your inquiries and providing support, including live chat assistance.
• Improving our site and services.
• Understanding how users access and use our service, both on an aggregated and individualized basis, to improve and develop our service.
• Complying with legal obligations.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• To perform our contractual obligations to you when you use our services.
• Based on your consent, which you may withdraw at any time.
• To comply with legal obligations to which we are subject.
• For our legitimate interests, such as improving our services, detecting fraud, and ensuring the security of our platform, provided that these interests are not overridden by your data protection rights.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission or where there is another legal basis for doing so. We may also disclose your information if required by law or in response to valid requests by public authorities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request rectification of inaccurate or incomplete personal information.
• The right to request the erasure of your personal information in certain circumstances.
• The right to restrict the processing of your personal information in certain circumstances.
• The right to object to the processing of your personal information based on our legitimate interests or for direct marketing.
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format.
• The right to withdraw your consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Cookies and Similar Technologies

Our site may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If we transfer your personal data outside of your jurisdiction, we will take steps to ensure that your privacy rights are protected in accordance with this policy and applicable law, for example, by using standard contractual clauses approved by the relevant authorities or relying on other valid legal mechanisms.

Changes to This Policy

We have the discretion to update this privacy policy at any time. When we do, we will revise the date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

SwissToll Assist
Gartenstrasse 5
6003 Lucerne
Switzerland